Privacy Policy – jliwin

1. Introduction & Scope

This Privacy Policy describes the personal information jliwin collects from users of our online gaming platform, how we process and protect that information, and the choices you have regarding your personal data. By accessing or using jliwin services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy applies to all users of the jliwin platform, including visitors who browse without registering, registered account holders, and active players who engage in gaming activities. It covers information collected through our website, mobile applications (if applicable), customer support interactions, email communications, and any other touchpoints where jliwin interacts with users.

jliwin is committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine data protection laws. We implement industry-standard security measures and best practices to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

If you do not agree with the terms of this Privacy Policy, you must discontinue use of jliwin services immediately. Your continued use of the platform following any updates to this Privacy Policy constitutes acceptance of those changes. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your personal information.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with jliwin, we collect personal information that you voluntarily provide during the registration process and throughout your use of our services. This information is necessary for us to provide gaming services, comply with legal obligations, and ensure platform security.

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification numbers (passport, driver's license, or national ID) as required for Know Your Customer (KYC) verification and age validation.
• Contact Information: Email address, mobile phone number, residential address, postal code, and city/province of residence for account communications and payment processing.
• Account Credentials: Username, password, security questions and answers, and two-factor authentication details used to secure your jliwin account.
• Financial Information: Payment method details including bank account numbers, e-wallet identifiers (GCash, PayMaya, GrabPay), cryptocurrency wallet addresses, transaction history, deposit amounts, withdrawal requests, and source of funds documentation.
• Verification Documents: Copies of government-issued photo identification, proof of address (utility bills, bank statements), proof of payment method ownership, and selfie verification images submitted during the KYC process.

2.2 Information We Collect Automatically

When you access or use jliwin services, we automatically collect certain technical and usage information through cookies, web beacons, server logs, and similar tracking technologies. This data helps us understand how users interact with our platform, improve user experience, detect fraud, and optimize performance.

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), IP address, and mobile network information.
• Usage Data: Pages visited, games played, bet history, wagering patterns, session duration, clickstream data, referral sources, time stamps, and interaction with promotional offers.
• Location Data: Approximate geographic location derived from IP address to ensure compliance with jurisdictional restrictions and responsible gaming policies.
• Communication Records: Customer support chat transcripts, email correspondence, telephone call recordings (with your consent), and feedback submissions.

2.3 Information from Third Parties

jliwin may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with legal obligations. This includes data from payment processors (GCash, PayMaya, banks), identity verification services, credit reference agencies, fraud prevention databases, and publicly available sources. We combine this third-party information with the data we collect directly from you to enhance security and ensure regulatory compliance.

3. How We Use Your Information

jliwin processes your personal information for the following legitimate business purposes, all of which are necessary to provide online gaming services, ensure platform security, and comply with legal requirements:

• Account Management: Creating and maintaining your jliwin account, authenticating your identity, managing your profile settings, and providing customer support services.
• Gaming Services: Processing bets, executing game outcomes, calculating winnings, managing bonuses and promotions, maintaining accurate game histories, and delivering real-time gaming experiences.
• Payment Processing: Processing deposits and withdrawals, verifying payment method ownership, preventing payment fraud, calculating transaction fees, and maintaining financial records.
• Compliance & Verification: Conducting KYC and Anti-Money Laundering (AML) checks, verifying age eligibility (21+ requirement), screening against sanctions lists, complying with tax reporting obligations, and responding to regulatory inquiries.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, identifying multiple accounts, monitoring for suspicious betting patterns, protecting against cyberattacks, and investigating Terms & Conditions violations.
• Marketing & Communications: Sending promotional offers, bonus notifications, newsletters, platform updates, and personalized game recommendations (with your consent, where required by law). You may opt out of marketing communications at any time.
• Analytics & Improvement: Analyzing user behavior, improving platform functionality, optimizing game performance, conducting A/B testing, developing new features, and enhancing user experience.
• Legal Obligations: Responding to legal requests, complying with court orders and regulatory audits, enforcing our Terms & Conditions, resolving disputes, and protecting our legal rights.

We process your personal information based on the following legal grounds: (a) performance of our contract with you (Terms & Conditions), (b) compliance with legal obligations under Philippine gaming and data protection laws, (c) our legitimate business interests in operating a secure and fair gaming platform, and (d) your explicit consent where required by law.

4. Information Sharing & Disclosure

jliwin does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers and partners in the following circumstances:

• Payment Processors: We share necessary payment information with GCash, PayMaya, GrabPay, banks, cryptocurrency exchanges, and other payment service providers to process deposits, withdrawals, and financial transactions.
• Identity Verification Services: We share identification documents and personal information with third-party KYC and AML verification providers to authenticate your identity, verify age eligibility, and screen against fraud databases.
• Gaming Platform Providers: We share gameplay data with licensed third-party game developers and software providers to deliver casino games, slots, sports betting, and other gaming content.
• Customer Support Services: We may share customer support interactions with third-party helpdesk platforms to manage tickets, provide technical assistance, and improve service quality.
• Marketing Partners: With your consent, we may share limited contact information with advertising networks and affiliate partners to deliver personalized promotions and measure campaign effectiveness.
• Legal & Regulatory Authorities: We disclose personal information to government agencies, regulators (PAGCOR), law enforcement, tax authorities, and courts when required by law, legal process, or regulatory obligation.
• Business Transfers: In the event of a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this Privacy Policy.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and are prohibited from using your data for any purpose other than providing services to jliwin. We conduct due diligence on all service providers to ensure they meet our data protection standards and comply with applicable privacy laws.

5. Cookies & Tracking Technologies

jliwin uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your user experience, analyze platform usage, personalize content, and serve targeted advertising. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits and remember your preferences.

5.1 Types of Cookies We Use

5.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though disabling essential cookies may affect your ability to use certain features of the jliwin platform. To opt out of targeted advertising cookies, you can adjust your cookie preferences in your account settings or use browser extensions designed to block tracking technologies.

For more information about cookies and how to manage them, visit www.allaboutcookies.org or your browser's help documentation. Note that blocking cookies may impact your user experience and prevent access to certain features such as personalized game recommendations and saved preferences.

6. Data Security Measures

jliwin implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our data security program is designed to comply with industry best practices and Philippine data protection regulations.

• Encryption: All data transmitted between your device and jliwin servers is encrypted using industry-standard SSL/TLS protocols. Sensitive information such as passwords and payment details are encrypted at rest using AES-256 encryption.
• Access Controls: Personal information is accessible only to authorized jliwin employees and service providers who need access to perform their job functions. All personnel are bound by confidentiality obligations and undergo regular security training.
• Authentication: We employ multi-factor authentication (2FA), secure password requirements, account lockout policies, and session timeout mechanisms to prevent unauthorized account access.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, DDoS mitigation, regular vulnerability assessments, and penetration testing conducted by independent security firms.
• Monitoring & Incident Response: We maintain 24/7 security monitoring, automated threat detection systems, and a comprehensive incident response plan to quickly identify and respond to security breaches.

While we strive to protect your personal information, no data transmission over the internet or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify jliwin if you suspect unauthorized access to your account. We recommend enabling two-factor authentication and using strong, unique passwords to enhance your account security.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable privacy laws, you have the following rights regarding your personal information held by jliwin:

• Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within thirty (30) days of your request.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information. You can update most account information directly through your jliwin account settings.
• Right to Erasure: You may request deletion of your personal information, subject to legal and regulatory retention requirements. Note that account closure may result in forfeiture of remaining balances and active bonuses.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of the data or object to our processing activities.
• Right to Data Portability: You have the right to receive your personal information in a portable format and request that we transfer it directly to another service provider where technically feasible.
• Right to Object: You may object to our processing of your personal information for direct marketing purposes at any time by clicking the "unsubscribe" link in marketing emails or adjusting your communication preferences in your account settings.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframes required by law. Please note that we may need to verify your identity before processing your request to ensure the security of your personal information.

If you are not satisfied with how we handle your personal information or respond to your privacy rights requests, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

8. Data Retention

jliwin retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records. Specific retention periods vary depending on the type of information and applicable legal requirements.

• Account Information: We retain your account profile, contact details, and identity verification documents for the duration of your account relationship plus seven (7) years following account closure to comply with AML and tax regulations.
• Transaction Records: Financial transactions, deposit/withdrawal history, and gaming activity are retained for ten (10) years following the transaction date as required by Philippine gaming and financial regulations.
• Communication Records: Customer support interactions, email correspondence, and chat transcripts are retained for three (3) years to resolve disputes and improve service quality.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list indefinitely to ensure we do not contact you again.
• Technical Data: Server logs, cookies, and usage data are typically retained for one (1) to two (2) years depending on the specific data type and business need.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal policies. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes without identifying you personally.

9. Changes to Privacy Policy & Contact Information

9.1 Policy Updates

jliwin reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. All updates will be posted on this page with an updated "Effective Date" at the top of the document. Material changes that significantly affect your privacy rights will be communicated via email or prominent notice on the platform.

Your continued use of jliwin services following any Privacy Policy modifications constitutes acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

9.2 Contact Our Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or how jliwin handles your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the jliwin platform
• Languages: English and Tagalog support available

We aim to respond to all privacy-related inquiries within seven (7) business days. For urgent data protection matters, please mark your communication as "URGENT: Privacy Request" in the subject line.